At Spark Networking, we aim to deliver your products safely, quickly, and efficiently. This Shipping Policy explains our delivery process, timelines, and related terms.
1. Order Processing Time
-
All orders are processed within 1–2 business days after payment confirmation.
-
Orders placed on weekends or public holidays will be processed the next business day.
-
You will receive an order confirmation and a shipping notification with tracking details once your package is dispatched.
2. Shipping Locations
We currently ship across Tanzania. For bulk or special orders outside Tanzania, please contact us directly.
3. Delivery Time
-
Standard Shipping: 2–5 business days (depending on your location).
-
Express Shipping: 1–2 business days (additional fees apply).
Please note: Delivery times may vary due to carrier delays, public holidays, or remote area access.
4. Shipping Charges
-
Shipping charges are calculated at checkout based on your location and order size.
-
Free shipping may be available on select items or for orders above a certain value (as displayed during checkout).
5. Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS. You can use this to monitor your shipment’s status online.
6. Delivery Issues
If your order:
-
Arrives damaged, please notify us within 48 hours with photo proof.
-
Is delayed or not received, contact us at [Insert Email Address] with your order number.
We’ll work with the courier to resolve the issue promptly.
7. In-Store Pickup (if available)
Customers in [Insert City/Location] may opt for free in-store pickup. We will notify you once your order is ready.
