At Spark Networking, we strive to ensure customer satisfaction by providing high-quality networking and IT products. However, if you are not completely satisfied with your purchase, we’re here to help.
1. Eligibility for Returns
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Items can be returned within 7 days of delivery.
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Products must be unused, in original packaging, and in the same condition as received.
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A valid proof of purchase (invoice/receipt) is required.
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Certain products (e.g. software licenses, custom orders) may not be eligible for return.
2. Return Process
To initiate a return:
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Email us at [Insert Email Address] within 7 days of receiving your item.
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Include your order number, product name, and reason for return.
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Our team will guide you through the return process and provide shipping instructions.
Note: Customers are responsible for return shipping costs unless the item is defective or incorrect.
3. Damaged or Defective Items
If you receive a damaged or faulty product:
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Contact us within 48 hours of delivery.
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Send photos or videos showing the issue.
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We will arrange a replacement or a full refund after verification.
4. Refunds
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Once your return is received and inspected, we will notify you of the refund status.
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Approved refunds will be processed within 5–10 business days to the original payment method.
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Shipping charges (if any) are non-refundable.
5. Exchange Policy
We only replace items if they are defective, damaged, or delivered incorrectly. If you need an exchange, please contact our support team for assistance.
6. Non-Returnable Items
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Downloadable software or license keys
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Custom-configured products
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Items marked as "Final Sale"
